Confident Staff.

Fewer Incidents.

Safer Workplaces.

For more than a quarter of a century, we’ve trained people to stay safe when situations turn confrontational. Abuse, aggression and violence are a daily reality for many teams, and hesitation is the real risk.

Our de-escalation, conflict management and physical intervention training replaces that hesitation with the skills to respond safely, professionally and within the law.

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YOUR BARRED

•01OUR EXPERTISE

Training your team will actually use, because it’s built for the job they really do.

Stand2 is one of the UK’s longest established and most trusted training providers. We work across healthcare, education, transport, security, retail and social care, delivering de-escalation, personal safety and physical intervention training shaped around the risks your teams actually face.

Known for our unique training methodology and for selecting only the highest quality trainers, every programme we deliver has been carefully designed by us, for teams exactly like yours.

We know challenging situations develop fast and become stressful. That’s why everything we teach is built on simple, practical principles that are easy to remember, and easy to apply at the moment it matters most.

And it’s all delivered by handpicked professionals with genuine operational experience of the environments your staff work in, people who have managed these risks themselves, not just read about them.

You can rest assured your staff will leave our training feeling more confident, better equipped to make decisions, and ready to handle difficult situations safely, professionally and within the law.

But don’t just take our word for it, see why we’re rated 5 stars from more than 200+ reviews on Google.

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150
k+
People Trained
96
%
Client Retention
25
+
Years Experience
|

• 02 THE APPROACH

Real-world training, designed for real-world risk.

Our programmes cover the full spectrum of workplace risk – from de-escalation and managing challenging behaviour, through conflict management and personal safety, to physical intervention for higher-risk roles.

For organisations training at scale, our accredited train-the-trainer programmes let your own staff deliver in-house.

Whichever programme you choose, everything we teach follows the same hierarchy of response: avoidance and de-escalation always come first, and for most staff, that’s where the training rightly stops. Physical intervention is only taught to those in higher-risk roles who genuinely need it, and never in isolation from the communication and de-escalation skills that come before it.

Crucially, we never teach skills in isolation. Unlike many providers, we won’t deliver breakaway techniques as a standalone course – because a breakaway without the de-escalation and communication skills that come before it, and the decision-making that follows it, isn’t real-world training. Your staff learn the whole situation, not just one moment in it.

Before we deliver anything, we’ll work with you to understand your roles, your environments and your policies, so the training your staff receive fits the situations they actually face. Sessions are practical, scenario-led and trauma-informed, delivered face-to-face by trainers with genuine operational experience of your sector, with structured refresher programmes available to keep skills sharp long after the first course.

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LEVEL 01
De-escalation

Level 1 programmes are for staff who work with people displaying challenging, distressed, or verbally aggressive behaviour where the risk of physical harm is low. The focus is on early recognition, prevention, and deescalation to maintain safety, dignity, and service quality.
Three adults practicing a physical technique in a classroom, with a fourth person observing and smiling nearby
LEVEL 02
Conflict Management

Level 2 programmes are for staff whose roles may involve challenging behaviour or potential aggression, where there is some foreseeable risk of physical harm. The focus is on structured communication, situational awareness, personal safety, and proportionate decision-making to prevent escalation and maintain safety.
Two men holding hands and dancing together in an ornate ballroom with gilded paintings and pink chairs
LEVEL 03
Physical Intervention

Level 3 programmes are for staff whose roles involve a foreseeable risk of physical harm and who may need to use physical intervention as a last resort to prevent injury. The focus is on safe, proportionate, and legally defensible responses that prioritise de-escalation, dignity, and the least restrictive approach.
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LEVEL 04
Protest Management

Level 4 training programme which develops the awareness, communication and situational judgement needed to maintain safety, minimise disruption and support operational continuity.
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LEVEL 05
Advanced Specialist Skills

Level 5 programmes equip staff with advanced operational capabilities and coordinated response techniques that support safe practice.
• 03 SECTOR EXPERTISE

Every sector has its own risks.
We understand yours.

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Healthcare Read more
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•04Why Choose Stand2

The right training, delivered to the highest standard, always.

Whether your staff need introductory de-escalation skills or advanced physical intervention, we’ll make sure the training is right for your environment, proportionate to your risk, and genuinely effective – not just a box ticked.

Checklist icon 25+ years designing and delivering specialist conflict management training
Checklist icon Trusted by London Ambulance Service, West Midlands Ambulance Service, NHS trusts, probation services, Canary Wharf Group and global technology leaders
Checklist icon Rated 5.0 on Google from 200+ reviews
Checklist icon 96% client retention
Checklist icon Carefully selected trainers with extensive operational backgrounds in policing, healthcare, local government, and specialist security
Checklist icon All trainers DBS checked, giving you added assurance when working with vulnerable groups
Checklist icon Independently medically reviewed physical skills aligned with least restrictive practice
Checklist icon Physical skills risk assessed by NEBOSH-qualified practitioners
Checklist icon Built around your sector, risk profile, and operational context
Checklist icon Accredited by AIM, an Ofqual-recognised awarding organisation
Checklist icon Member of the Restraint Reduction Network (RRN)
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•05OUR TRAINING PHILOSOPHY

Everything we teach is governed by our five basic principles, so you can be confident that what your staff learn is safe, ethical, legally defensible and proportionate to the risk they face.

Safety First

The safety and wellbeing of everyone involved – staff, service users, and learners – comes first.

Our training prioritises recognising risk early, preventing escalation, and protecting physical and psychological safety at all times.

Prevention Before Intervention

Physical intervention is never the starting point.

We teach a clear hierarchy of response:
Prevention → De-escalation → Personal Safety → Intervention
 
Avoidance and de-escalation are always preferable wherever possible.

Ethical Decision-Making

Effective practice is not about techniques – it is about judgement.

Learners are taught how to make defensible decisions based on necessity, proportionality, risk, policy, and legal responsibilities.

Least Restrictive Practice

Where action is required, the least restrictive and safest option should always be considered first.

Our approach protects dignity, autonomy, and the rights of the people staff support.

Trauma-Informed & Context-Led

Training must reflect the reality of the environments people work in.

We design programmes around each organisation’s roles, risks, and policies, while ensuring learning is delivered in a psychologically safe, trauma-informed way.

•06PROVEN RESULTS
Transport for West Midlands
Transport for West Midlands
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• 07 LATEST NEWS

Real experience. Practical insight. Written by people who’ve lived it and taught it.

All News
20th September 2026
What are Five Responsibilities of All Involved During a Physical Intervention
The five responsibilities of all involved during a physical intervention are to coordinate and lead, monitor the person continuously, keep de-escalating, use the minimum force necessary for the shortest time, and observe and record. These apply while the intervention is happening. Once it ends, a separate set begins – see the six responsibilities immediately following […]
19th September 2026
What Is PMVA Training, and Who Actually Needs It?
PMVA training is training in the prevention and management of violence and aggression. It teaches staff to recognise a situation building before it turns violent, to bring it back down wherever possible, and to use safe and lawful physical intervention only where there is no safer alternative. The term is used mainly within the NHS, […]
18th September 2026
12 De-Escalation Techniques From Former Police Trainers
De-escalation techniques are the verbal and non-verbal skills used to bring a tense situation back down before it turns physical. Police officers use them. So do A&E staff, housing officers, bus drivers, security teams and anyone whose job puts them in front of people on the worst day of their week. The scale of it […]

Safety does not happen by accident, it happens by design.

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Google Reviews

At Stand2 we go above and beyond to understand and meet your expectations. Here are some of our recent reviews.

As the trusted leader in conflict management, personal safety, and physical intervention training, we aim to elevate standards across the UK and beyond by bringing evidence-based practice, operational credibility, and expert instruction to every sector we serve.
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Excellent. Done a few courses over the years regarding conflict management and this was the best. Relaxed teaching and no one was afraid to make a mistake or ask any questions. Enjoyed this much more than my recent SIA renewal in all honesty.
Nick Clay
Nick Clay
Really thoughtful and experienced teachers. After the training I felt really confident in conflict resolution and physical intervention. Thank you now I know how to protect myself, the general public and my organisation if a situation comes up.
Osagie Justice
Osagie Justice
Very well structured course and effectively taught. Techniques and solutions were very helpful.
Nathan
Nathan
Very good! Other security companys should learn this Easy to learn
Kieran Fleming
Kieran Fleming
Dinujan
Dinujan
Fantastic course, gave a really easy to remember process for handling conflict management. Trainers were great, I thoroughly enjoyed it.
Rebecca Percox
Rebecca Percox
Really course, tutors were great especially Chris who made it fun and interactive
Marie Bryant
Marie Bryant
Really enjoyed the training Dave and Chris are very engaging
Ryan Jackson
Ryan Jackson
Engaging PowerPoint, really good instructors, time to practice techniques
Emily Rowlands
Emily Rowlands
I recently completed training at Stand2 and had a great experience. The course was well organised, engaging and delivered by Chris C, who explained everything clearly using practical, real-life examples. The training has given me greater confidence in managing conflict, assessing risk, and keeping myself and others safe. I would highly recommend this course to anyone looking to develop these important skills.
Florian Paun
Florian Paun